Refund policy

At Terraverde Leather, we take pride in the quality, craftsmanship, and authenticity of our leather jackets and leather goods. We want every customer to understand clearly when a product may qualify for a return, refund, or exchange.

This Policy applies to leather jackets and other leather goods sold by Terraverde Leather, including bags, wallets, belts, and similar leather accessories.

Because genuine leather products require careful handling and may show signs of use after being worn or handled, we do not accept returns, refunds, or exchanges simply because a customer changes their mind or personal preference.

A return, refund, or exchange will only be approved where the request meets the conditions stated in this Policy or where applicable law requires otherwise.

1. 30 Day Request Period

If you believe there is a qualifying issue with your order, you must contact Terraverde Leather within 30 calendar days from the date your order is delivered.

Submitting a request within 30 days does not automatically mean that the return, refund, or exchange will be approved.

Every request will be reviewed based on the reason for the claim, the condition of the product, the original order information, and any supporting evidence provided.

2. When a Return or Refund May Be Approved

A return or refund may be approved when there is a genuine, material, and verifiable problem with the product or order.

Qualifying reasons may include:

1. The product arrived materially damaged during shipping or delivery.
2. The product has a significant manufacturing defect.
3. Terraverde Leather sent a materially different product from the product shown on your order confirmation.
4. The product materially differs from the specifications confirmed at the time of purchase.
5. A verified fulfillment error was made by Terraverde Leather and an appropriate replacement cannot reasonably be provided.
6. A return or refund is required under applicable consumer protection law.

A customer may be asked to provide photographs, videos, packaging photographs, product labels, order details, or other reasonable evidence before a claim is approved.

3. Examples of Qualifying Product Defects

A manufacturing defect means a significant problem caused during the manufacturing or production of the product. Normal characteristics of genuine leather are not manufacturing defects.

For leather jackets, a qualifying manufacturing issue may include circumstances such as:

1. A broken or non functioning zipper at the time of delivery.
2. Major stitching failure that was present when the jacket was received.
3. A defective snap, button, buckle, or other hardware.
4. A materially damaged lining that was present upon delivery.
5. A significant construction defect affecting the normal use of the jacket.

For leather goods, including bags, wallets, belts, and accessories, a qualifying manufacturing issue may include:

1. A defective zipper or closure.
2. A broken buckle, clasp, snap, or other hardware.
3. Major stitching failure.
4. A defective strap or handle.
5. A significant construction defect affecting the intended use of the product.

Terraverde Leather will determine whether a reported issue constitutes a manufacturing defect after reviewing the product and supporting evidence.

4. Reasons That Do Not Qualify

Except where applicable law provides otherwise, Terraverde Leather will not approve a return, refund, or exchange solely because:

1. You changed your mind.
2. You no longer want the product.
3. You changed your style or color preference.
4. You ordered the incorrect size.
5. You selected the incorrect color or pattern.
6. You ordered the wrong product or variation.
7. The correct jacket size was delivered but the fit does not match your personal preference.
8. You did not review the size guide, measurements, product description, photographs, or product specifications before ordering.
9. You expected genuine leather to have a completely uniform grain, texture, shade, or surface.
10. The product has been worn beyond what is reasonably necessary to inspect or try it on.
11. The product has been altered, tailored, repaired, modified, or customized after delivery.
12. The product was damaged because of misuse, improper care, improper storage, accident, or normal wear.
13. The product contains stains, odors, scratches, excessive stretching, excessive creasing, or other signs of customer use.
14. Original tags or identifying labels were removed without a qualifying reason.

Personal preference or dissatisfaction alone does not constitute a valid reason for a return or refund.

5. Exchange Policy

Terraverde Leather provides an exchange only where Terraverde Leather has shipped a size, color, or pattern different from what the customer actually ordered.

An exchange may be approved if:

1. You ordered one size and Terraverde Leather sent a different size.
2. You ordered one color and Terraverde Leather sent a different color.
3. You ordered one pattern or product variation and Terraverde Leather sent a different pattern or variation.

Your order confirmation and our fulfillment records will be used to verify the original selection.

If You Ordered the Wrong Size, Color, or Pattern

If the size, color, or pattern delivered to you is the same as the option you selected when placing the order, the product will not qualify for an exchange merely because you selected the wrong option or later changed your preference.

For example, if you ordered a Medium jacket and received a Medium jacket, Terraverde Leather has fulfilled the order correctly. The product will not qualify for an exchange solely because you later determine that you would prefer a Large.

The same rule applies to colors, patterns, and product variations.

Customers are responsible for reviewing their selections carefully before completing an order.

Approved exchanges remain subject to product availability.

If Terraverde Leather confirms that we sent the wrong size, color, or pattern but the correct replacement is unavailable, we may provide another appropriate remedy, including a refund where applicable.

6. Leather Jacket Sizing

Leather jackets are fitted products. Customers should carefully review the applicable size guide, body measurements, garment measurements, fit information, and product description before placing an order.

We recommend comparing the measurements listed on the product page with a jacket that already fits you properly.

If Terraverde Leather sends the exact size stated on your order confirmation, an unexpected fit alone will not normally qualify the jacket for a return, refund, or exchange.

For example, receiving the correct size but deciding that you prefer a looser or tighter fit does not constitute a fulfillment error by Terraverde Leather.

This provision does not affect any statutory rights that cannot legally be excluded.

7. Genuine Leather Characteristics

Genuine leather is a natural material. No two pieces of genuine leather are necessarily identical.

Leather jackets and leather goods may naturally contain variations in:

1. Grain
2. Texture
3. Pores
4. Natural markings
5. Creasing
6. Surface character
7. Tone
8. Shade
9. Color distribution

These characteristics can occur naturally in genuine leather and do not, by themselves, mean that a product is damaged or defective.

Product colors may also appear slightly different in person because photographs, lighting conditions, monitors, mobile displays, and device settings can affect how colors appear.

Normal variations in leather grain, texture, shade, markings, or surface appearance are not considered manufacturing defects unless the variation results from an actual manufacturing or fulfillment issue.

8. Condition Required for an Approved Return

If Terraverde Leather authorizes a return, the product must, where reasonably possible considering the reported defect:

1. Be in substantially the same condition in which it was received.
2. Be unworn and unused, except for reasonable inspection or fitting.
3. Remain unaltered.
4. Include the original tags and labels.
5. Include the original packaging where available.
6. Include valid proof of purchase.
7. Be free from customer caused damage, stains, odors, scratches, stretching, or other signs of misuse.

For leather jackets, we recommend trying the jacket on indoors and keeping the original tags attached until you have inspected the product and confirmed that the correct item was received.

For leather goods, customers should inspect the leather, hardware, stitching, closures, straps, and other relevant components before beginning regular use.

9. Damaged or Defective Products

Please inspect your order promptly after delivery.

If you believe that your leather jacket or leather good arrived damaged or has a manufacturing defect, contact us at:

info@terraverdeleather.com

To help us investigate the claim, we may request:

1. Your order number.
2. Your full name.
3. Clear photographs of the complete product.
4. Close photographs showing the reported problem.
5. Photographs of the shipping packaging if delivery damage is being reported.
6. Photographs of product tags or labels.
7. A short description explaining the issue.
8. Additional reasonable information where necessary to verify the claim.

Providing photographs or other evidence does not automatically mean that a refund or return has been approved.

Our team will review the information and determine whether the issue qualifies under this Policy.

10. Incorrect Product Received

If you receive a completely different product from what you ordered, please contact Terraverde Leather within the applicable request period.

We will compare the product received with your original order and our fulfillment records.

If Terraverde Leather confirms that a materially incorrect product was shipped, we will provide an appropriate remedy in accordance with this Policy and applicable law.

Where the error relates specifically to the size, color, or pattern, the matter will normally be handled as an exchange under Section 5 of this Policy.

11. Custom and Personalized Products

Except where applicable law requires otherwise, the following products are not eligible for a standard return or refund:

1. Custom made leather jackets or leather goods.
2. Made to measure products.
3. Personalized products.
4. Monogrammed products.
5. Products altered or customized according to the customer's request.
6. Products showing significant signs of wear or use.
7. Products damaged after delivery because of improper use or care.
8. Products altered after delivery.
9. Products expressly identified as Final Sale.
10. Gift cards.

A custom, personalized, or made to measure product may still qualify for an appropriate remedy if Terraverde Leather verifies a material manufacturing defect, fulfillment error, or another circumstance where applicable law requires a remedy.

12. Return Authorization

Do not send a product back without first contacting Terraverde Leather and receiving return authorization.

To request authorization, contact:

info@terraverdeleather.com

If your request is approved, we will provide instructions explaining how and where the product must be returned.

Approved returns must be sent according to the instructions provided by our team to:

Terraverde Leather
14988 Slippery Elm Ct
Woodbridge, Virginia 22193
United States

Products sent without prior authorization may not be accepted or processed, except where applicable law requires otherwise.

13. Return Shipping Costs

If a return or exchange is approved because of a verified error caused by Terraverde Leather, such as sending the wrong eligible size, color, or pattern, or sending a qualifying defective product, Terraverde Leather may provide a prepaid return shipping label or cover reasonable authorized return shipping costs.

Terraverde Leather is not responsible for unauthorized shipping expenses, expedited shipping services, unnecessary packaging charges, customs expenses, or other costs incurred without our prior approval, except where required by law.

14. Return Inspection

Every returned leather jacket and leather good will be inspected before a refund is approved.

During inspection, Terraverde Leather may verify:

1. The reported defect or damage.
2. The condition of the returned product.
3. The product originally ordered.
4. The product actually delivered.
5. Product labels and identifying information.
6. Whether the product has been worn or used.
7. Whether the product has been altered or damaged after delivery.
8. Whether the returned product corresponds with the original claim.

Receiving a returned product does not automatically mean that the claim or refund has been approved.

15. Refunds

If the return is authorized, the product is received and inspected, and the claim is approved, the refund will be issued to the original payment method used for the purchase.

Terraverde Leather will notify you when the inspection has been completed and whether the refund has been approved.

Once approved, Terraverde Leather will ordinarily initiate the refund within 21 business days.

Your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

If more than 21 business days have passed after we notified you that your refund was approved, please contact:

info@terraverdeleather.com

16. Fraudulent or Abusive Claims

Terraverde Leather reserves the right, to the extent permitted by applicable law, to investigate and reject claims involving suspected fraud, false information, manipulated evidence, deliberate product damage, product substitution, or misuse of the return process.

Additional evidence may be requested where reasonably necessary to verify a claim.

17. European Union Customers

Where an order is covered by applicable European Union consumer protection law, an eligible customer may have a statutory right to withdraw from a qualifying online purchase within 14 days without providing a reason.

Where that statutory right applies, it will take priority over any conflicting restriction in this commercial Return, Refund and Exchange Policy.

Certain goods, including products made to the customer's specifications or clearly personalized products, may be excluded from statutory withdrawal rights where permitted by applicable law.

Nothing in this Policy is intended to remove or restrict any consumer right that cannot legally be waived.

18. Applicable Consumer Rights

Terraverde Leather may approve or decline a return, refund, or exchange based on the original order, fulfillment records, condition of the product, supporting evidence, and the requirements of this Policy.

However, nothing in this Policy shall be interpreted as excluding or limiting a consumer right or legal remedy that cannot lawfully be excluded.

If any provision of this Policy conflicts with mandatory applicable law, the mandatory legal requirement will apply to the extent of that conflict.

19. Contact Us

For questions concerning a return, refund, exchange, damaged product, manufacturing defect, incorrect order, leather jacket sizing, or leather goods, please contact:

Terraverde Leather

Email: info@terraverdeleather.com

Return Address:
14988 Slippery Elm Ct
Woodbridge, Virginia 22193
United States