Refund policy
Last Updated: September 27, 2026
Terraverde Leather is owned and operated by SAT AMERICANA LLC. In this policy, “we,” “us,” and “our” refer to SAT AMERICANA LLC and Terraverde Leather, as applicable.
This policy explains our return eligibility, exchanges, refunds, damaged orders, and cancellations.
1. 30 Day Returns
Regular price products may be returned within 30 calendar days of delivery.
The return period begins on the delivery date recorded by the carrier.
Eligible products may be returned for size, fit, change of mind, or another personal preference, provided they meet the conditions below.
2. Return Condition
To qualify for a standard return or exchange, the product must be:
- Unworn and unused
- Unaltered
- Free from stains, odors, or damage
- Returned with all original tags attached
- Returned in the original packaging
- Accompanied by valid proof of purchase
Indoor try on is permitted for checking size and fit.
Products showing signs of wear, use, alteration, missing tags, staining, odor, or customer caused damage may not qualify.
These conditions do not restrict rights relating to defective, damaged, or incorrectly supplied products.
3. Sale Items
Products clearly sold at a reduced sale price are Final Sale and are not eligible for standard returns or exchanges.
Final Sale restrictions do not apply if we send the wrong product, the item arrives damaged, a manufacturing defect is verified, or another remedy is required by law.
4. Size and Fit Exchanges
Eligible products may be exchanged for another available size within the same 30 day period.
The original product must meet our return conditions.
If the replacement costs more, you must pay the difference. If it costs less, we will refund the difference to the original payment method.
Replacement shipping charges, if any, are reviewed case by case and confirmed before the exchange.
5. Color Preference
We do not offer direct exchanges solely for a different color.
If the product qualifies for return, you may return it and place a new order for your preferred color.
Final Sale products remain excluded.
6. Custom and Personalized Orders
Regular price custom, made to measure, and personalized products may qualify for the same 30 day return period when they meet our standard return conditions.
Products altered by the customer or a third party after delivery are not eligible for a standard return or exchange.
Custom products purchased on sale remain Final Sale.
7. Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
Visible shipping damage, an incorrect product or variation, or another obvious delivery issue should be reported within 24 hours of delivery.
When reporting an issue, include your order number, a short description, clear product photographs, and packaging photographs when relevant.
Some manufacturing defects may not be immediately visible. A defect that could not reasonably have been identified at delivery will still be considered if reported later.
Once an issue is verified, the resolution may include repair, replacement, exchange, or refund.
We cover reasonable authorized return shipping costs for verified shipping damage, manufacturing defects, or errors caused by us.
8. Return Shipping
Customers are responsible for return shipping when returning an eligible product because of size, fit, change of mind, or another personal preference.
We recommend using a trackable shipping service.
We do not charge a restocking fee on eligible returns.
9. Starting a Return or Exchange
All returns and exchanges require approval before the product is sent back.
Submit your request through our Contact Us page with your order number and reason for the request.
If approved, we will provide the return instructions and applicable return address.
Please do not send a product back before receiving these instructions.
10. Inspection and Refunds
We inspect every authorized return after it arrives.
Once approved, we normally initiate the refund within 5 to 7 business days.
Refunds are issued to the original payment method.
Your bank or payment provider may need additional time to post the funds to your account.
Where a shorter refund period is required by law, that timeframe will apply.
11. Shipping Charges
Standard shipping provided free of charge has no outbound shipping amount to refund.
Optional expedited or upgraded shipping charges are normally nonrefundable when a return results from customer preference.
For verified damage, defects, or fulfillment errors, relevant shipping charges may form part of the resolution.
12. Order Cancellations
Cancellation requests may be submitted within 24 hours of placing the order.
Include your order number and the email address used for the purchase.
If the order has already shipped, the applicable return terms will apply.
Approved cancellations are refunded to the original payment method.
Any additional cancellation rights required by law remain unaffected.
13. Natural Characteristics of Real Leather
Real leather naturally varies in grain, texture, pores, markings, creasing, tone, and shade.
These characteristics alone are not manufacturing defects.
Product colors may also appear slightly different because of photography, lighting, screen settings, or display devices.
This does not affect your rights if the product materially differs from its description.
14. International Orders
This policy applies to orders placed directly through our website unless a separate country specific policy applies.
Customers outside the United States may have additional mandatory consumer rights under local law.
Those rights remain unaffected.
15. Consumer Rights
Nothing in this policy removes or limits a consumer right or remedy that cannot legally be waived.
Where applicable law provides greater protection, that legal requirement will control.
16. Contact Us
For returns, exchanges, refunds, cancellations, damaged orders, or related questions, please use our official Contact Us page.