Shipping & Delivery Policy

Last Updated: September 27, 2026

Terraverde Leather is owned and operated by SAT AMERICANA LLC. In this policy, “we,” “us,” and “our” refer to SAT AMERICANA LLC and Terraverde Leather, as applicable.

This policy explains our shipping, delivery, tracking, taxes, duties, and package issue procedures.

1. Free Standard Shipping

We currently offer free standard shipping on U.S. orders with no minimum purchase requirement.

Available delivery destinations are shown at checkout.

2. Order Preparation and Delivery

Our estimated timeframe from order confirmation to delivery is up to 14 business days, including both order preparation and carrier transit.

Business days exclude weekends and U.S. federal holidays.

Delivery dates are estimates and may be affected by carrier operations, weather, security checks, or other circumstances outside our reasonable control.

3. Shipping Delays

We make reasonable efforts to meet the shipping timeframe communicated when you place your order.

If we cannot ship within the applicable timeframe, we will provide notice and any delay, cancellation, or refund options required by U.S. law.

4. Tracking

Tracking information is provided once your order has been dispatched and the carrier makes tracking available.

Tracking activity may take additional time to appear after dispatch.

5. Address Changes

Address changes should be requested within 24 hours of placing your order and before shipping arrangements are completed.

We cannot guarantee a change once fulfillment or carrier processing has started.

Customers are responsible for providing a complete and accurate delivery address.

Additional costs resulting from an incorrect customer supplied address may be the customer’s responsibility where permitted by law.

6. U.S. Sales Tax

Applicable taxes are calculated at checkout.

We currently collect applicable sales tax on orders delivered to Virginia.

Sales tax in other U.S. jurisdictions will be collected only when required by applicable law.

Virginia sales tax collection obligations depend on applicable nexus requirements.

7. Packages Showing Delivered

If tracking shows your order as delivered but you cannot locate it, please contact us and the carrier within 5 business days.

Prompt reporting gives the carrier the best opportunity to investigate the delivery.

Late reporting may limit the carrier’s ability to investigate but does not remove rights provided by applicable law.

8. Lost Packages

If a carrier investigation confirms that a shipment was lost, we will normally provide either: A replacement, or Full store credit

A monetary refund will be provided where required by applicable law.

9. Shipping Damage

Visible shipping damage should be reported within 24 hours of delivery.

Please provide your order number and clear photographs of the product and packaging when relevant.

Manufacturing defects that were not reasonably visible at delivery are handled under our Return, Refund & Exchange Policy.

10. PO Boxes and Military Addresses

For PO Box, APO, FPO, or similar delivery requirements, please contact us before ordering so we can confirm availability.

11. International Orders and Duties

International delivery may be available where the destination is offered at checkout.

For eligible international orders shipped directly by us, we cover applicable import duties unless stated otherwise before purchase.

If a covered duty is unexpectedly requested at delivery, please retain proof of payment and contact us for review.

Approved duty reimbursements are normally initiated within 5 to 7 business days after verification.

Taxes or government charges imposed directly on the customer may be treated separately where required by law.

12. Contact Us

For shipping, tracking, delivery, or package concerns, please use our official Contact Us page.